Frequent questions

1. What petroleum products are available for purchase?

We have a wide range of petroleum products, including NAFTA, 95 Octane Gasoline, EN590 Diesel (10 PPM), Jet A1 among others. The quality of these products meets established export standards.

 

2. How are purchase contracts structured?

Purchase contracts can vary in length, from short-term contracts to annual agreements, depending on the product and specific customer needs. For example, we could offer monthly, quarterly, or annual contracts.

 

3. What payment terms are accepted?

Payment terms include, but are not limited to, Standby Letter of Credit (SBLC), Telegraphic Transfers (TT), and payments via bank confirmation. These terms are tailored to the specific needs of each transaction and client.

 

4. What procedures are followed for the purchase?

Procedures may vary depending on the product and specific customer needs. Generally, the steps include the sending of a letter of intent to purchase (LOI) by the buyer, which confirms the Soft Corporate Offer (SCO) issued by the seller. The buyer issues an Unconditional Purchase Order (ICPO), finally signing a commercial invoice (CI) sent by the seller. Quality and quantity (Q&Q) inspection is carried out by recognized entities such as SGS or Intertek.

 

5. How is product quality guaranteed?

Product quality is guaranteed through inspections carried out by internationally recognized third parties, such as SGS or Intertek, at the loading port. These inspections ensure that the product meets agreed upon specifications prior to delivery.

 

6. Is it possible to customize the delivery terms and product quantity?

Yes, we offer flexibility in delivery terms and product quantities to meet our customers' specific needs. This includes adjustments to delivery scheduling and order quantities, always seeking maximum customer satisfaction.

 

7. What is the validity of the offers?

Offers have a limited validity, usually until a specific date. It is important to review each offer to confirm its validity period and ensure product availability.

8. Can deliveries be made to different international destinations?

Yes, we have the capacity to deliver to various international destinations, thanks to our strategic alliances and our experience in international logistics. Product location and loading and unloading ports are specified in each contract.

 

9. How is the confidentiality of information handled?

The confidentiality of information is paramount in all our operations. All data shared by our clients is handled with the highest level of discretion and security, and is only shared with necessary parties under strict confidentiality agreements.

 

10. Is there support for new customers?

We offer comprehensive assistance to new customers, including guidance on the purchasing process, details on available products, and advice on the best procedures to follow based on your specific needs. Our goal is to ensure a smooth and satisfactory experience for all our customers.

 

For more information or specific queries, do not hesitate to contact us. We are here to assist you with all your petroleum products needs.